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4 Ways to Optimize Your Customer Survey

Pinned on April 5, 2013 at 12:27 am by Admin

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4 Ways to Optimize Your Customer Survey

I present 4 ways businesses can optimize their customer survey. It starts with asking the right questions. 1. Measure different types of customer loyalty; 2. Measure general customer touch points (e.g., Product quality, Customer Service, Tech Support); 3. Measure your relative performance; 4) Measure business-specific attributes.

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